Hello

Call me VA Alma,

I’m a seasoned Virtual Assistant and Customer Service professional with over 15 years of experience in remote and corporate settings, specializing in eCommerce, recruitment, and administrative operations. I specialize in customer support, order processing, accounts receivable, invoicing, recruitment sourcing, and team coordination—helping businesses stay organized and efficient.

Skilled in Shopify, Amazon, eBay, Etsy, and tools like Zendesk, HubSpot, Salesforce, Xero, monday.com, and Google Workspace, I deliver high-quality results with professionalism and attention to detail. I also handle social media management, Canva design, and content creation, ensuring your brand stays visible and engaging online.

If you’re looking for a dependable, tech-savvy VA who can manage tasks, support growth, and improve workflows, I’m here to help your business run smoother and smarter.

Services Offered

I have been a Virtual Admin Assistant for more than 12 years providing services like Advertisement posting, Social Media Management, Customer Service (email and chat), Administrative and HR and Recruitment, Lead Generation, and ECommerce Management. I also provide Report Gathering, Basic Bookkeeping, Project Management, and Blog Writing.

General Virtual Assistant
$10/hour
(Option for Fixed Price Available)

As a Virtual Assistant, you will perform various administrative tasks, including answering emails, scheduling meetings, calendar management, and making travel arrangements. I will also cover Recruitment, Ecommerce Management, Social Media Management, Collection and Customer Service.

ECommerce Management
$9.00
(Option for Fixed Price Available)

I will manage your Online Stores (Shopify, Amazon, eBay, Walmart, Etsy, Facebook Shop, Airbnb, etc.) and will be responsible for generating sales via online channels.

I will cover the following tasks:

Customer Service, Order Processing / Fulfillment, Product Listing, Refund and Disputes, Discount Codes creation, Order Tracking, Inventory, etc.

Recruitment
$9/hour
(Option for Fixed Price Available)

Recruitment Services will include Planning, role-defining, sourcing, interviewing, decision making, and onboarding. End-to-end external and internal recruiters usually manage the entire recruitment process and work alongside the hiring manager or HR.

Social Media Manager
$9/hour
(Option for Fixed Price Available)

I will oversee interactions with the public by implementing social media platforms' content strategies.

From scheduling posts to reporting on performance, community, and page management, respond to comments and private messages from followers and subscribers.

Customer Service
(via email and chat)
$9/hour
(Option for Fixed Price Available)

Providing superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals.

Also acts as your customer service representative.

AirBnB Property Manager
$12/hour
(Option for Fixed Price Available)

Responsible for operational aspects of running your short-term rental. This includes marketing, listing your home, managing reservations, home maintenance, and housekeeping

Blog and Article Writing
$0.10 Per Word for a Basic Blog Post
(500 Words)

I will write engaging content for blogs, infographics, and other assets. Edit and Proofreading contents to ensure voice, grammar and style is on point. Creating and scheduling posts for multiple social media channels.

Influencer Recruitment & Marketing
$9/hour
(Option for Fixed Price Available)

I'll manage the creation of social media strategies, and the planning and execution of successful social media and influencer campaigns

Small Spaces Interior Designs
$9/hour
(Option for Fixed Price Available)

I will make small spaces functional, safe, and beautiful by determining space requirements and selecting essential and decorative items, such as colors, lighting, and materials. This service is limited to specific Rooms (Office, Bedroom, Condominium Units, Lofts, etc.)

Terms and Conditions:

All Rates are Negotiable, if we reach an agreement work contract may be sent via Upwork or on any online work platform that the Client prefers, Verbal Work agreement is strongly discouraged however can be accommodated provided the Client is willing to make advance 50% of the total work hour fee via Paypal or Xoom.
Test Jobs are entertained, provided that the Client will pay a minimum $4/hour fee and is willing to use the Upwork Time tracker for transparency and fairness.